Refund Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be:

In the same condition as you received it
Unworn or unused
With labels
In its original packaging

You will also need the receipt or proof of purchase.

Return procedure

To begin a return, follow these steps:

Contact us at the following email address: hanaglamshop@outlook.fr
Indicate the order reference and the reason for the return (this helps us improve).

If your return is accepted, you can send the item back to us. Unfortunately, we do not offer return shipping at this time. Items returned without prior return request will not be accepted.

For any questions regarding returns, you can always contact us at the following address: hanaglamshop@outlook.fr

Damage and problems

Please inspect your order upon receipt and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

This allows us to assess the problem and correct it quickly.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund is approved. If your request is approved, you will automatically be refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and send your refund.

For any additional questions, do not hesitate to contact us at hanaglamshop@outlook.fr .